Frequently Asked Questions
What is a PTR record?
A PTR (Pointer) record is the DNS record type used for reverse DNS lookups — mapping an IP address back to a hostname. Unlike A records (hostname → IP), PTR records go in the opposite direction (IP → hostname). They live in a special area of DNS called the reverse DNS tree: the in-addr.arpa zone for IPv4 and ip6.arpa for IPv6.
Can I set my own PTR record?
Not directly through your domain’s DNS zone. PTR records are controlled by the owner of the IP address block, which is your hosting provider or ISP — not the domain owner. You need to contact your provider and request a custom PTR that points to your mail server hostname. Most reputable hosting providers support this for dedicated IPs, and cloud providers (AWS, GCP, Azure) allow PTR configuration through their console or support.
How long does it take for a PTR record to propagate?
PTR records propagate just like any other DNS record. Once your provider sets or updates the PTR, propagation typically takes 15 minutes to a few hours depending on the TTL of the reverse zone and DNS resolver caching. Use this tool to confirm the new PTR is visible once propagation completes.
Why does my email go to spam even though I have a PTR record?
A PTR record alone is not sufficient. FCrDNS must also pass — meaning the hostname in your PTR record must resolve back to the original IP via an A/AAAA record. If they don’t match, many mail servers treat it the same as having no PTR. Additionally, generic or dynamic-IP-style PTR hostnames (e.g. pool-71-192-0-1.nycmny.fios.verizon.net) still attract spam scoring even when FCrDNS passes. Make sure your PTR hostname, forward A record, and EHLO/HELO banner are all consistent — and that SPF, DKIM, and DMARC are also configured.
What is FCrDNS and why does it matter?
FCrDNS (Forward-Confirmed Reverse DNS) is a two-step check: first, the PTR record for an IP returns a hostname; second, that hostname is looked up via A/AAAA record to confirm it resolves to the original IP. Both must succeed for FCrDNS to pass. Receiving mail servers use FCrDNS to verify the PTR isn’t just an orphaned record — it confirms the IP and hostname are genuinely linked in both directions, which is a strong indicator of a legitimate mail server.
Is a PTR record the same as reverse DNS?
Yes — PTR records are the DNS record type used to implement reverse DNS. The terms are used interchangeably. A “reverse DNS lookup” or “rDNS lookup” is the act of querying a PTR record for an IP address, which returns the associated hostname.

