PowerDMARC Integrates With Autotask: Automated MSP Billing

PowerDMARC now connects natively with Autotask, the Datto/Kaseya PSA platform. MSPs and MSSPs can link their Autotask instance to PowerDMARC in minutes, mapping customers, syncing billable domain counts to Contract Services in real time, and routing DMARC alerts straight into their service desk as tickets.

The integration joins the growing list of PowerDMARC integrations built specifically for MSP partner workflows.

What Is Autotask?

Autotask is Kaseya’s professional services automation platform, widely used by MSPs and MSSPs to run ticketing, contracts, billing, and client management from one system. If you’re already standardized on Autotask, this integration is built to slot into the workflows your team runs there instead of asking them to learn a new tool.

What the PowerDMARC-Autotask Integration Does

The integration covers three areas: customer mapping, billing sync, and alert-to-ticket automation. Here’s what you can expect from it.

Secure connection

You connect using your own Autotask API User credentials, generated inside your Autotask account. Access stays scoped to your instance, and PowerDMARC automatically detects your Autotask zone during setup, so there’s no web server URL to look up.

Customer mapping

Link each PowerDMARC account to its corresponding Autotask Company. Once mapped, the platforms stay aligned, so your customer lists don’t drift apart across the two systems.

Billing sync

PowerDMARC tracks active billable domains for every mapped customer and updates the linked Autotask Contract Service automatically.

For partners managing dozens or hundreds of customers, this removes the month-end routine of pulling domain counts from PowerDMARC, comparing them against the last cycle, and adjusting Contract Services one by one. Autotask logs every change as a Contract Service Adjustment, so there’s a full audit trail without anyone touching a spreadsheet.

Billing sync is optional. If you’d rather use the integration only for alert-to-ticket automation, you can turn it off during setup and skip the Contracts and Services mapping entirely.

Alert-to-ticket

Choose which DMARC alert types should create tickets in Autotask, including DNS record changes, failure-volume threshold breaches, and forensic reports. When a mapped alert fires, a ticket lands in the queue you’ve configured, with the alert details attached and ready for your team to act on.

This matters because DMARC alerts sitting in a shared inbox tend to get triaged late or missed during busy periods. Routing them into the queue your analysts already work from means SLAs apply, and nothing sits unread.

For step-by-step instructions with screenshots, refer to the full Autotask setup guide.

Who Can Use It?

The Autotask integration is available to MSP/MSSPs that have the Autotask Integration enabled in account settings. Users also need the Access Autotask Integration permission on their role, granted by default to MSSP Owner and MSSP Admin roles and extendable to custom roles.

It’s a fit for any partner already running Autotask as their PSA, whether you’re delivering DMARC as a standalone managed service or as part of a broader security practice.

If you’re an MSP or MSSP using Autotask and the toggle isn’t yet enabled on your account, reach out to your PowerDMARC account manager. Not yet a partner? Learn more about the PowerDMARC MSP and MSSP program.

Get Started

If you’re already on Autotask, you can connect it to PowerDMARC and stop reconciling domains by hand from the next billing cycle. Start a free trial or contact our team to enable the integration on your account.

About
Latest Posts

Ahona Rudra

Domain & Email Security Expert at PowerDMARC

Ahona is the Marketing Manager at PowerDMARC, with 5+ years of experience in writing about cybersecurity topics, specializing in domain and email security. Ahona holds a post-graduation degree in Journalism and Communications, solidifying her career in the security sector since 2019.

PowerDMARC Integrates with Autotask Natively