Microsoft Sender Requirements Enforced — How to Fix “550; 5.7.15 Access Denied” Rejections
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From May 5, 2025, Microsoft is strictly enforcing its email sender requirements. This move requires anyone sending over 5,000 emails per day to Outlook.com, Hotmail, and other Microsoft consumer mailboxes to properly authenticate their messages. Failure to do so is triggering a “550 5.7.15 Access denied” error.
Post the May 5th deadline, this error code can be triggered by:
- Lacking email authentication records (SPF, DKIM, DMARC).
- Misconfigured or erroneous email authentication records.
- Misalignment between the domain used in the “From” header and those used in your SPF and DKIM signatures.
- Missing or not enabled DMARC policy.
Key Takeaways
- Microsoft will reject emails from high-volume senders (>5,000/day) that lack proper authentication starting May 5, 2025.
- Non-compliant emails will trigger the “550 5.7.15 Access denied” rejection error.
- To comply, senders must correctly implement SPF, DKIM, and DMARC.
- Domain misalignment, or missing authentication records, will cause hard rejections.
- PowerDMARC can simplify compliance and ensure your messages reach Microsoft inboxes.
550; 5.7.15 Access Denied Error Code Explained
SMTP error 550 5.7.15 is a permanent rejection error from Microsoft email services (like Outlook.com, Live, or Hotmail) that typically indicates that access is denied when attempting to send mail to a Microsoft consumer mailbox. If you are coming across this error, the reasons may be the following:
1. Missing Authentication Records
Your high-volume email sending domain is missing the following email authentication protocols:
- SPF (Sender Policy Framework): To authorize permitted senders for your domain.
- DKIM (DomainKeys Identified Mail): To maintain email integrity and prevent tampering.
- DMARC (Domain-based Message Authentication, Reporting, and Conformance): To respond to unauthorized emails, increase visibility, and prevent spoofing.
2. Alignment Issues
Alternatively, you may also be hit with the Microsoft 550; 5.7.15 error if your authentication protocols are not in proper alignment. According to the new high-volume sender requirements:
- SPF must pass for the sending domain
- DKIM must pass for the sending domain
- DMARC must align with either SPF or DKIM (preferably both)
What Microsoft’s New Requirements Mean for Senders
Image source: Microsoft Tech Community
If you’re a high-volume sender, you must act now. Microsoft’s updated enforcement goes beyond simply flagging suspicious emails, it rejects them completely if they lack proper authentication.
While the initial plan was to direct non-compliant messages to recipients’ Junk folders, Microsoft revised its approach to address potential confusion and enhance security for users. On rejection, the error you’ll encounter looks like this:
550 5.7.15 Access denied, sending domain [SendingDomain] does not meet the required authentication level.
Steps to Fix Microsoft 550; 5.7.15 Access Denied Error
To fix the 550; 5.7.15 error follow these steps:
1. Enable SPF
Sign up with PowerDMARC to use our free SPF generator tool. This tool will help you create an instant SPF record – ready to be published in your DNS.
2. Implement DKIM
You can use our DKIM generator tool to create an error-free DNS record that can be directly published on your domain.
3. Configure DMARC
Once you are done implementing SPF and DKIM, you can now focus on DMARC. To enable DMARC:
- Create a DMARC record using our DMARC generator tool
- Choose a DMARC policy
- Copy-paste the record on your DNS
DMARC record examples:
Baseline DMARC setup: v=DMARC1; p=none;
Recommended DMARC setup: v=DMARC1; p=reject; rua=mailto:[email protected];
Note: PowerDMARC recommends starting with a “none” policy to monitor emails, then gradually moving to “quarantine” and “reject” for stronger protection against email threats.
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Additional Recommendations
Additional email hygiene recommendations include:
- Using compliant sender addresses
- Providing functional unsubscribe links
- Maintaining list hygiene
- Ensuring transparent mailing practices to improve deliverability and trust.
Check Your Domain’s Compliance
How PowerDMARC Helps
Use PowerDMARC to simplify setup, monitor authentication status, and enforce policies with ease.
Manually setting up SPF, DKIM, and DMARC can be technically challenging, time-consuming, and error-prone. This may result in lost business opportunities and damaged sender reputation. PowerDMARC simplifies compliance with:
- Automated authentication record configuration
- Real-time monitoring and insights
- Guided policy enforcement
- SPF error handling
Start your 15-day free DMARC trial with PowerDMARC today!
Final Thoughts
The May 5, 2025 deadline is fast approaching. If you’re a high-volume sender, inaction means losing access to Microsoft inboxes. Don’t wait for the 550 5.7.15 rejection to hit your logs. Act now by setting up your email authentication today and stay deliverable, trusted, and secure.
Domain & Email Security Expert at PowerDMARC
Ahona is the Marketing Manager at PowerDMARC, with 5+ years of experience in writing about cybersecurity topics, specializing in domain and email security. Ahona holds a post-graduation degree in Journalism and Communications, solidifying her career in the security sector since 2019.
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